Thank you for shopping with Rafay Store. We want you to be fully satisfied with your purchase. If you’re not completely happy with your order, please review our refund policy below to understand your options.

Eligibility for Refunds

Refunds are accepted under the following circumstances:

1. Damaged or Defective Products: If the item you received is damaged, defective, or not as described, you may be eligible for a refund. Please report any issues within 7 days of receiving your order.
2. Incorrect Items: If we sent you the wrong item or a missing part of your order, we’ll gladly process a refund or exchange.
3. Non-Delivery: If your order is not delivered due to a mistake or failure on our part, a full refund will be issued.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Reach out to our Customer Support team by email at support@rafaystore.pk or through our contact form on the website.
2. Provide Order Details: Include your order number, the issue you’re experiencing, and any relevant photos (if applicable).
3. Return the Item: If applicable, you may be required to return the item to us. We’ll provide you with the necessary return instructions.

Refund Process

• Once we receive your request, we’ll review the details and determine if you’re eligible for a refund based on the information provided.
• If your refund request is approved, we’ll process it within 7 business days. The refund will be credited to the original payment method used during the purchase.
• Depending on your bank or payment provider, the time it takes for the refund to appear in your account may vary.

Non-Refundable Items

Please note that the following items are non-refundable:

• Digital products, including software and downloadable content.
• Items that are clearly marked as “final sale” or “non-refundable.”

Cancellations

• If you wish to cancel an order, you must do so before the item has been shipped. Once the order has been processed and shipped, the cancellation request will be treated as a return.
• To cancel, please contact our Customer Support team as soon as possible.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the original item, and place a new order for the desired item.

Contact Us

If you have any questions regarding our Refund Policy or need assistance with a return or refund, feel free to reach out to our Customer Support team at support@rafaystore.pk. We’re here to help!