Terms & Conditions

These terms of use ("Terms of Use") govern your use of our website www.rafaystore.pk (the "Website"). Please read these Terms of Use carefully before using the services. If you do not agree to these Terms of Use, you may not use the services on the Website. By using the Website, you agree to comply with and be bound by these Terms of Use and other policies (including but not limited to the Privacy Policy, Cancellation & Refund Policy, etc.), which may be updated from time to time.

The Website and its services are available to:

1. Individuals aged 18 years or older.
2. Corporate legal entities such as companies.

Where applicable, these Terms may include specific provisions based on your location.

USE OF WEBSITE AND SERVICES

All commercial terms, including but not limited to price, taxes, shipping costs, payment methods, payment terms, delivery periods, warranties, and after-sales services, are determined and agreed upon solely between the Buyers and Merchants. Rafay Store acts only as a facilitator and does not directly participate in or assume responsibility for transactions between Buyers and Merchants.

Rafay Store is not responsible for:

• The quality, suitability, or safety of products provided by Merchants.
• Incorrect, delayed, or incomplete orders.
• Variations in product descriptions, images, or prices provided by the Merchants.

All images used on the Website are for representation purposes only and may not match actual products.

PERSONAL INFORMATION

To use our services, you must create an account. During registration, you will be required to provide certain personal information, such as your name, email, and phone number. You may update or revise this information at any time through your account settings.

We strongly advise you to protect your identity and sensitive information. Rafay Store is committed to safeguarding your personal data and will not share it with third parties except as required by law.

DELIVERY POLICY

• Estimated delivery times provided at checkout are approximate and may vary due to circumstances beyond our control.
• Orders will only be delivered to the address specified during checkout. Any changes to the delivery address may result in cancellation, and additional delivery charges may apply.
• If you fail to provide adequate delivery instructions or are unavailable at the time of delivery, the order will be deemed delivered, and no refunds will be issued.

PAYMENT

Payments must be made using approved methods, such as credit or debit cards. By providing payment information, you confirm its accuracy and your authorization to use it.

We work with third-party payment processors to handle transactions securely. Rafay Store does not store your payment details. In cases of refunds, chargebacks, or disputes, we will work to resolve the matter in accordance with these Terms.

PROHIBITED ACTIVITIES

The following activities are prohibited on the Website:

• Violating any applicable laws or regulations.
• Posting false, misleading, or infringing content.
• Harassing, threatening, or abusing other users.
• Attempting to gain unauthorized access to the Website's systems.
• Engaging in fraudulent or deceptive activities.

Rafay Store reserves the right to investigate, remove content, or terminate accounts for violations of these Terms.

AMENDMENTS

Rafay Store reserves the right to modify these Terms of Use at any time. Changes will be posted on the Website, and continued use of the services constitutes acceptance of the updated Terms.

CANCELLATION POLICY

We reserve the right to cancel orders under the following circumstances:

• Product unavailability.
• Delivery outside the coverage area.
• Any other unforeseen issues.

For further information, please refer to our Cancellation & Refund Policy.

For questions or concerns, please contact us at [insert contact information].

Rafay Store Team